Complaints Handling Procedure (CHP)
Oswald Scott Surveying Limited Complaints Handling Procedure (CHP)
Updated 27th September 2024
Limited Company registered in England and Wales
Registration Number: 15728749
Complaints Handling Process (CHP)
At Oswald Scott Surveying Ltd, our aim is always to meet your expectations and deliver sound and reliable advice.
Sometimes, however, you may have cause to question our service either because you are not happy or are not clear about something.
In such circumstances we will do everything possible to answer your questions promptly and clearly. In the first instance, please give us a clear description of your question or concern to make sure that we have a full understanding of it.
You can do this by writing to us at:
Oswald Scott Surveying Ltd
86-90 Paul Street,
London, England,
United Kingdom,
EC2A 4NE
info@oswaldscottsurveying.co.uk
07341 468 138
www.oswaldscottsurveying.co.uk
We will:
1. Acknowledge your communication within seven working days.
2. Investigate your concerns and respond fully and in writing within 28 working days of receipt of your communication.
3. Keep you informed if there is any delay to the above timeframe. For example, we may need to carry out some further inspections or investigations to provide you with a comprehensive answer.
If you are not satisfied with the answer and would like a further review then let us know and we will provide a final viewpoint within 15 days of your request for a review. In such circumstances we may request, at our expense, that another surveyor visit the property to review the matter of concern, or conduct other further investigations.
With our final viewpoint we will provide details of how you can contact The Property Ombudsman who o\er an independent redress scheme of which we are members. This service is provided without charge to you.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
Timescale - you must refer your complaint to the ombudsman within 12 months of receiving our final viewpoint.